Shipping Policy
At Ray Wellness, we strive to deliver your orders efficiently and promptly. Please read our shipping policy to understand the details about our shipping process.
1. Order Processing
1.1. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving the order confirmation.
1.2. You will receive an email notification once your order has been dispatched, along with tracking details.
2. Shipping Charges
2.1. Shipping charges will be calculated at checkout based on your delivery location.
3. Delivery Timelines
3.1. Estimated delivery times:
- Metropolitan Cities: 3-5 business days.
- Tier 2 and Tier 3 Cities: 5-7 business days.
- Remote Areas: 7-10 business days.
3.2.Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical issues.
3.3 Get glowing skin and healthy hair in no time! Enjoy fast delivery within 3-5 business days on all orders from Ray Wellness
3.4 Need skincare or haircare products ASAP? We’ve got you covered with express shipping options, delivering in 2-4 business days!
3.5 Your wellness routine is just a few clicks away. Expect your Ray Wellness skincare and haircare products in 5-7 business days
3.6 From our warehouse to your door! Ray Wellness delivers your favorite beauty essentials within 3-6 business days, depending on location
3.7 Beauty should never be a wait! Get your Ray Wellness orders in 4-6 business days and start your skincare and haircare transformation
4. Shipping Partners
4.1. We partner with reputed courier services such as Delhivery, Bluedart and others to ensure timely and safe delivery of your products.
4.2. A tracking link will be provided for you to monitor the shipment’s progress.
5. International Shipping
5.1. Currently, Ray Wellness ships only within India. International shipping options may be introduced in the future.
6. Delivery Issues
6.1. If your package is delayed, lost, or damaged, please contact our support team at info@raywellness.com for assistance.
6.2. Claims for damaged or missing products must be made within 48 hours of receiving the order.
7. Incorrect Address
7.1. Please ensure that the shipping address is accurate and complete.
7.2. Ray Wellness is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
8. Order Tracking
8.1. Once your order is dispatched, you will receive an email or SMS with the tracking ID and courier partner details.
8.2. You can track your package on the courier partner’s website or through our Order Tracking page.
9. Non-Delivery Areas
9.1. While we aim to cover most locations in India, certain remote or restricted areas may not be serviceable. If we cannot deliver to your address, our team will notify you and process a full refund for the order.
Contact Us
For any shipping-related queries, feel free to contact us:
- Email: info@raywellness.com
- Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST