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Return Policy

Return Policy

At Ray Wellness, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully before initiating a return.

1. Eligibility for Returns

1.1. Returns are only accepted in the following cases:

  • The product received is damaged or defective.
  • The product received is incorrect or different from what was ordered.
  • The product has expired at the time of delivery.

1.2. Returns will not be accepted for:

  • Opened or used products.
  • Products without the original packaging, labels, or invoice.
  • Change of mind or personal preference.

2. Return Timeframe

2.1. All return requests must be initiated within 7 days of receiving the product.
2.2. Any requests made after this period will not be eligible for a return or refund.

3. Return Process

3.1. To initiate a return, please email us at info@raywellness.com with the following details:

  • Order number.
  • Product name(s) and description of the issue.
  • Photographic evidence of the damaged, defective, or incorrect product.

3.2. Upon receiving your request, our team will review it and respond within 2 business days with further instructions.

4. Conditions for Approval

4.1. Returned products must be:

  • Unused and in their original condition.
  • Returned in the original packaging along with any accessories, labels, or freebies received.

4.2. Ray Wellness reserves the right to reject returns if the product does not meet these criteria.

5. Refunds and Replacements

5.1. If the return is approved:

  • You may choose between a replacement product or a refund.
  • Refunds will be processed to the original payment method within 7-10 business days of approval.

5.2. Replacement products will be dispatched within 5-7 business days of approval, subject to availability.

6. Shipping Costs

6.1. If the product received is damaged, defective, or incorrect, Ray Wellness will cover the return shipping costs.
6.2. In any other case, the customer is responsible for return shipping charges.

3. Delivery Timelines

3.1. Estimated delivery times:

  • Metropolitan Cities: 3-5 business days.
  • Tier 2 and Tier 3 Cities: 5-7 business days.
  • Remote Areas: 7-10 business days.

3.2. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical issues.
3.3 Get glowing skin and healthy hair in no time! Enjoy fast delivery within 3-5 business days on all orders from Ray Wellness
3.4 Need skincare or haircare products ASAP? We’ve got you covered with express shipping options, delivering in 2-4 business days!
3.5 Your wellness routine is just a few clicks away. Expect your Ray Wellness skincare and haircare products in 5-7 business days
3.6 From our warehouse to your door! Ray Wellness delivers your favorite beauty essentials within 3-6 business days, depending on location
3.7 Beauty should never be a wait! Get your Ray Wellness orders in 4-6 business days and start your skincare and haircare transformation

4. Shipping Partners

4.1. We partner with reputed courier services such as Delhivery, Bluedart and others to ensure timely and safe delivery of your products.
4.2. A tracking link will be provided for you to monitor the shipment’s progress.

5. International Shipping

5.1. Currently, Ray Wellness ships only within India. International shipping options may be introduced in the future.

6. Delivery Issues

6.1. If your package is delayed, lost, or damaged, please contact our support team at info@raywellness.com for assistance.
6.2. Claims for damaged or missing products must be made within 48 hours of receiving the order.

7. Incorrect Address

7.1. Please ensure that the shipping address is accurate and complete.
7.2. Ray Wellness is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

8. Order Tracking

8.1. Once your order is dispatched, you will receive an email or SMS with the tracking ID and courier partner details.
8.2. You can track your package on the courier partner’s website or through our Order Tracking page.

9. Non-Delivery Areas

9.1. While we aim to cover most locations in India, certain remote or restricted areas may not be serviceable. If we cannot deliver to your address, our team will notify you and process a full refund for the order.

10. Delivery Timeline

10.1 Get glowing skin and healthy hair in no time! Enjoy fast delivery within 3-5 business days on all orders from Ray Wellness
10.2 Need skincare or haircare products ASAP? We’ve got you covered with express shipping options, delivering in 2-4 business days!
10.3 Your wellness routine is just a few clicks away. Expect your Ray Wellness skincare and haircare products in 5-7 business days
10.4 From our warehouse to your door! Ray Wellness delivers your favorite beauty essentials within 3-6 business days, depending on location
10.5 Beauty should never be a wait! Get your Ray Wellness orders in 4-6 business days and start your skincare and haircare transformation

7. Contact Us

For any questions or concerns about our return policy, please reach out to us at:

  • Email: info@raywellness.com

We are here to assist you Monday through Friday, from 10:00 AM to 6:00 PM IST.