Thank you for visiting our website. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.
1. General Information
1.1. Ray Wellness is an Ayurvedic skincare brand providing products for kids.
1.2. By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
2. Product Information
2.1. All product descriptions, images, and information on this website are provided for general reference and may be subject to changes without notice.
2.2. We aim to provide accurate product details, but Ray Wellness does not warrant that the descriptions, ingredients, or any other content on the website are error-free or complete.
2.3. Users are encouraged to perform a patch test before using any product to avoid adverse reactions. Ray Wellness is not liable for any personal allergies or reactions that may occur.
3. Pricing and Payment
3.1. All prices displayed are in Indian Rupees (INR) and include applicable taxes unless specified otherwise.
3.2. Ray Wellness reserves the right to modify product pricing without prior notice.
3.3. Payments can be made through secure payment gateways integrated into the website. By using the payment services, you agree to their terms and conditions as well.
4. Shipping and Delivery
4.1. Orders will be processed within 3 working days, and delivery timelines depend on your location.
4.2. We are not responsible for delays caused by courier partners or external factors such as weather conditions or strikes.
4.3. Shipping charges, if applicable, will be displayed at checkout.
5. Cancellation and Returns
5.1. Orders can be cancelled only before they are shipped. Once shipped, cancellations are not permitted.
5.2. Due to the nature of skincare products, returns are only accepted if the product is received in a damaged or defective condition.
5.3. Refunds or replacements for damaged products must be requested within 7 days of delivery, with proof of purchase and photographic evidence of the damage.
6. Intellectual Property
6.1. All content on this website, including text, images, trademarks, logos, and designs, is the property of Ray Wellness and is protected under applicable copyright laws.
6.2. Unauthorized use of any content from this website is strictly prohibited.
7. User Responsibilities
7.1. Users are responsible for maintaining the confidentiality of their account information.
7.2. Any unauthorized access or use of this website that causes harm or disrupts services may lead to legal action.
8. Limitation of Liability
8.1. Ray Wellness is not liable for any direct, indirect, incidental, or consequential damages arising from the use of its products or website.
8.2. All products are provided "as is" without any warranties, either express or implied, except those mandated by Indian law.
9. Third-Party Links
9.1. This website may include links to external websites or services. Ray Wellness does not endorse or guarantee the content or services provided by third-party websites.
10. Governing Law
10.1. These terms and conditions shall be governed by and interpreted in accordance with the laws of India.
10.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of our city.
11. Amendments
11.1. Ray Wellness reserves the right to update or modify these terms at any time without prior notice. The revised terms will be effective immediately upon being posted on this page.
At Ray Wellness, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully before initiating a return.
1. Eligibility for Returns
1.1. Returns are only accepted in the following cases: ● The product received is damaged or defective. ● The product received is incorrect or different from what was ordered. ● The product has expired at the time of delivery.
1.2. Returns will not be accepted for: ● Opened or used products. ● Products without the original packaging, labels, or invoice. ● Change of mind or personal preference.
2. Return Timeframe
2.1. All return requests must be initiated within 7 days of receiving the product.
2.2. Any requests made after this period will not be eligible for a return or refund.
3. Return Process
3.1. To initiate a return, please email us at info@raywellness.in with the following details: ● Order number. ● Product name(s) and description of the issue. ● Photographic evidence of the damaged, defective, or incorrect product.
3.2. Upon receiving your request, our team will review it and respond within 2 business days with further instructions.
4. Conditions for Approval
4.1. Returned products must be: ● Unused and in their original condition. ● Returned in the original packaging along with any accessories, labels, or freebies received.
4.2. Ray Wellness reserves the right to reject returns if the product does not meet these criteria.
5. Refunds and Replacements
5.1. If the return is approved: ● You may choose between a replacement product or a refund. ● Refunds will be processed to the original payment method within 7-10 business days of approval.
5.2. Replacement products will be dispatched within 5-7 business days of approval, subject to availability.
6. Shipping Costs
6.1. If the product received is damaged, defective, or incorrect, Ray Wellness will cover the return shipping costs.
6.2. In any other case, the customer is responsible for return shipping charges.
7. Contact Us
For any questions or concerns about our return policy, please reach out to us at: ● Email: info@raywellness.in
We are here to assist you Monday through Friday, from 10:00 AM to 6:00 PM IST.
Shipping Policy
At Ray Wellness, we strive to deliver your orders efficiently and promptly. Please read our shipping policy to understand the details about our shipping process.
1. Order Processing
1.1. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving the order confirmation.
1.2. You will receive an email notification once your order has been dispatched, along with tracking details.
2. Shipping Charges
2.1. Shipping charges will be calculated at checkout based on your delivery location.
3. Delivery Timelines
3.1. Estimated delivery times: ● Metropolitan Cities: 3-5 business days. ● Tier 2 and Tier 3 Cities: 5-7 business days. ● Remote Areas: 7-10 business days.
3.2. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical issues.
4. Shipping Partners
4.1. We partner with reputed courier services such as Delhivery, Bluedart and others to ensure timely and safe delivery of your products.
4.2. A tracking link will be provided for you to monitor the shipment’s progress.
5. International Shipping
5.1. Currently, Ray Wellness ships only within India. International shipping options may be introduced in the future.
6. Delivery Issues
6.1. If your package is delayed, lost, or damaged, please contact our support team at info@raywellness.in for assistance.
6.2. Claims for damaged or missing products must be made within 48 hours of receiving the order.
7. Incorrect Address
7.1. Please ensure that the shipping address is accurate and complete.
7.2. Ray Wellness is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
8. Order Tracking
8.1. Once your order is dispatched, you will receive an email or SMS with the tracking ID and courier partner details.
8.2. You can track your package on the courier partner’s website or through our Order Tracking page.
9. Non-Delivery Areas
9.1. While we aim to cover most locations in India, certain remote or restricted areas may not be serviceable. If we cannot deliver to your address, our team will notify you and process a full refund for the order.
Contact Us
For any shipping-related queries, feel free to contact us: ● Email: info@raywellness.in ● Support Hours: Monday to Friday, 10:00 AM– 6:00 PM IST ● Address :ANURUCHI COSMETICS LLP A 54, Sector 57, Noida, U.P (201301) Phone. No. 9717093374 GST : 09ACDFA3336L1ZB
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